Privacy, Cookies & Legal

This privacy notice tells you what to expect us to do with your personal information.

Contact details

You can write to us in respect to this policy or if you wish to contact us about anything at info@balancenottingham.co.uk. Balance Health Nottingham Ltd is registered at 76 Bridgford Road, West Bridgford, Nottingham, NG2 6AX and trading at Wheatcroft Business Park, Landmere Lane, Edwalton, Nottingham, NG12 4DE.

What information we collect, use, and why

We may collect or use the following information to provide and improve products and services for clients:

Names and contact details
Addresses
Gender
Pronoun preferences
Occupation
Date of birth
Marital status
Third party information (such as family members or other relevant parties)
Payment details (including card or bank information for transfers and direct debits)
Financial data (including income and expenditure)
Transaction data (including details about payments to and from you and details of products and services you have purchased)
Usage data (including information about how you interact with and use our website, products and services)
Employment details (including salary, sick pay and length of service)
Credit history and credit reference information
Information relating to compliments or complaints
Video recordings
Audio recordings (eg calls)
Records of meetings and decisions
Account access information
Website user information

We collect or use the following personal information for the operation of client or customer accounts:

Names and contact details
Addresses
Purchase or service history
Account information, including registration details
Information used for security purposes
Marketing preferences
Technical data, including information about browser and operating systems

We collect or use the following personal information for information updates or marketing purposes:

Names and contact details
Addresses
Profile information
Marketing preferences
Purchase or account history
Website and app user journey information

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Address
Payment details
Account information
Purchase or service history
Call recordings
Relevant information from previous investigations
Customer or client accounts and records
Financial transaction information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- In order to provide services to companies, we require information about the organisations and the people within in order to maintain up to date contact information, trading information and commercial agreements that may apply to both parties.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- In order to provide services to companies, we require information about the organisations and the people within in order to maintain up to date contact information, trading information and commercial agreements that may apply to both parties.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- In order to inform clients about changes and developments to services that they may use including changes to pricing, service offer and capability to deliver services.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- In order to fairly assess and evaluate the grounds of any queries, complaints and claims we will require detail about interactions that may include communications and transactions carried between organisations and their individual representatives in order to reach decision about whether such claims can be upheld.

Where we get personal information from

Directly from you
Publicly available sources
Suppliers and service providers

Who we share information with

Data processors

UK Data Centres

This data processor does the following activities for us: Our data centre partners may store company and client material including websites, marketing materials, files, proposals, invoices, bills or other company assets where we have been engaged to do so on behalf of a client or require to do so ourselves.

Others we share personal information with

Debt collection agencies
Other financial or fraud investigation authorities
Insurance companies, brokers or other intermediaries
Professional or legal advisors
Emergency services
Insolvency practitioners
Regulatory authorities
External auditors
Organisations we’re legally obliged to share personal information with
Publicly on our website, social media or other marketing and information media
Suppliers and service providers
Professional consultants

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit a login page associated with any service on this site, a temporary cookie is set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, providers may impose several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, login cookies will likely be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you may request a copy of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Legal Notices

General Disclaimer

Where this website provides the option to submit personal or business information (such as names, email addresses or contact details), this information is provided voluntarily by users.

Where technically possible and reasonable, you may browse this website without providing personal information, or by using anonymised details or a pseudonym. However, certain services or enquiries may require accurate contact information so that we can respond appropriately or provide requested services.

1. Website Content

Balance Health Nottingham makes every reasonable effort to ensure that the information contained on this website is accurate and up to date. However, we do not guarantee that all content is complete, current or free from errors at all times.

To the fullest extent permitted by law, Balance Health Nottingham accepts no liability for any loss or damage; whether material or non-material, arising from the use of, or reliance upon, information provided on this website, except where liability arises from proven intentional misconduct or gross negligence.

All information, services and offers presented on this website are provided without obligation and are non-binding. We reserve the right to amend, update, remove or discontinue any part of this website or its content at any time without prior notice.

2. External links

This website may contain links to third-party websites operated by organisations outside the control of Balance Health Nottingham.

At the time links are added, reasonable checks are carried out to ensure no unlawful content is identifiable. However, we have no influence over the current or future content, design or availability of external websites and accept no responsibility or liability for their content.

Responsibility for external websites rests solely with their operators. The inclusion of any link does not imply endorsement, approval or association unless explicitly stated.

2. Copyright, Trademark and Intellectual Property rights

Balance Health Nottingham respects and protects intellectual property rights.

Unless otherwise stated, all content published on this website; including text, branding, graphics, logos, layouts, photography, video, audio and design elements, is owned by or licensed to Balance Health Nottingham and is protected by applicable copyright and intellectual property laws.

Balance Health Nottingham® and associated logos are registered trademarks with the UK Intellectual Property Office (IPO) covering services across fitness, wellbeing and healthcare sectors. These trademarks, together with all associated branding elements, may not be copied, reproduced, adapted, distributed, published or used in any form without prior written permission from Balance Health Nottingham.

Unauthorised use of our trademarks, branding or copyrighted material; including imitation, confusingly similar branding, or commercial reuse, may constitute infringement and may result in legal action.

Any third-party trademarks, brand names or logos referenced on this website remain the property of their respective owners and are acknowledged accordingly. Their appearance on this website does not imply partnership or endorsement unless expressly stated.

4. Validity of this disclaimer

This disclaimer forms part of the website from which you accessed it. If any provision of this notice is found to be invalid, unlawful or unenforceable under applicable law, such provision shall be severed without affecting the validity and enforceability of the remaining sections, which shall continue in full force and effect.

5. Image credits

Imagery used on the Balance Health Nottingham website may include:

original photography owned by Balance Health Nottingham and used with permission from individuals featured; and
licensed or royalty-free images sourced from reputable image providers.

All imagery is used in accordance with applicable licensing agreements and permissions.

Last updated; February 2026.